Voxify

Voxify, the embodiment of seamless communication and AI intelligence. Elevate your support experience with Voxify, an innovative AI helpdesk solution that transforms interactions. Harnessing the power of advanced technologies, Voxify streamlines communication, providing swift and intelligent assistance for a more efficient and connected user experience.

Our Helpdesk is a user-friendly, multi-client web portal designed for service providers and businesses. It simplifies configuration management through a flexible CMDB, allowing efficient tracking of user requests, incidents, problems, changes, and service catalog items in a centralized repository. With features like Service Catalog Management, Rapid Access to Information, Automatic Impact Analysis, and intuitive creation of tickets via email, our Helpdesk enhances productivity and streamlines support team operations. It ensures seamless communication, automates approval processes, and provides valuable insights without compromising product security.

Our comprehensive Helpdesk solution offers multi-client capability with secure data partitioning, empowering efficient management of user queries, incidents, and changes. With robust features including multi-criteria searches, data export/import, multilingual support, and a Google-type global search, our system ensures accessibility and ease of use. The CMDB module facilitates meticulous infrastructure and business process management, while the Ticket Management and Incident Management modules streamline query handling and incident resolution. With automatic notifications, attachment capabilities, and a user-friendly portal, our Helpdesk is a versatile tool for organizations seeking effective and user-centric IT service management.

Our ITSM solution brings efficiency to Problem Management, Change Management, and Service Catalog/SLA processes. It enables the documentation of recurring incidents, known errors, and FAQs, fostering proactive problem resolution. With Change Management, our system facilitates a streamlined approval process, automatic impact analysis, and thorough documentation of implemented actions. The Service Catalog and SLA module ensures meticulous management of services, metrics, and client contracts. Additionally, our ITSM solution offers on-demand personalization, interactive editing features, and flexible deployment options, ensuring adaptability to diverse organizational needs. The server hardware specifications guarantee optimal performance, supporting both on-premise and cloud-based deployments.

In conclusion, our IT services encompass a suite of advanced solutions, including the powerful PRIM IntelliSearch, a game-changer in AI-driven helpdesk management. With features like intelligent organization, adaptive learning, and multimodal capabilities, PRIM IntelliSearch transforms how businesses access and analyze data. Moreover, our comprehensive Helpdesk solution streamlines support operations, while our ITSM offering addresses problem and change management with precision. The inclusive approach extends to Service Catalog and SLA management, ensuring a holistic IT service experience. With user-friendly interfaces, extensive customization options, and robust hardware support, our solutions redefine efficiency and productivity in the IT landscape.